User Terms and Conditions

These Terms and Conditions describe the rules that apply when you use the services provided by ShakeBet. We set out the relationship between the operator and our customers, explain user responsibilities and platform rules, and describe how promotions, payments and disputes are handled. By using the site you agree to these terms and any additional rules shown in your account or on specific promotions.

Account responsibilities

You must provide accurate personal details and keep your account information up to date. Only one account is permitted per person, household and payment method. You are responsible for all activity under your account - keep your login details secure and do not share access. We may suspend or close accounts where fraud, abuse or suspicious activity is detected.

Eligibility requirements

Only customers who meet legal age and jurisdictional requirements may use our services. You must be at least 18 years old. Access may be restricted from certain countries and regions; if you are located in a restricted territory you must not register or play. We carry out verification checks and you must comply with any identity verification (KYC) requests before withdrawals are processed.

Acceptable platform use

Use our services lawfully and do not attempt to manipulate games, exploit system errors or engage in chargeback fraud. Collusion, use of unauthorised bots, and abusive behaviour towards staff are prohibited. We reserve the right to void bets, withhold funds or close accounts where terms are breached or use is abusive.

General bonus and promotion rules

Promotions are subject to specific terms published on the promotion page and in your account. Unless otherwise stated, wagering requirements apply - for example some offers require 35x wagering of the bonus amount. Maximum stake while a bonus is active is limited - typically £5 per bet. Bonus wins may be capped; check the promotion details for any maximum withdrawal or win limits. Bonuses are valid only for eligible countries and can be withdrawn only after full compliance with the promotion terms and verification checks.

Deposits and withdrawals

Payment methods and availability depend on your location. Minimum deposit and withdrawal amounts are set out in the cashier. We require verification before processing withdrawals and may apply checks to confirm identity and payment ownership. Withdrawals are subject to processing times and any limits stated in your account; we may apply daily, weekly or monthly limits where necessary to manage risk or comply with policy.

Dispute resolution

If you have a complaint contact our support team in the first instance. We aim to acknowledge and investigate complaints promptly and keep a record of the outcome. If you remain dissatisfied you can escalate the matter to our complaints department for further review. For matters involving gambling disputes in the UK we will provide information about independent advice services on request.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be published on the site and, where appropriate, notified to account holders. Continued use of the service after changes are published constitutes acceptance of the revised terms. If you no longer accept the terms you should stop using the platform and contact support.

Responsible play

We encourage safe play and provide tools and guidance to manage gambling activity. You can request deposit limits, time-outs or self-exclusion via your account or by contacting support. For UK customers we provide links to external organisations such as GamCare, the National Gambling Helpline and GAMSTOP for further assistance.

For account or complaints enquiries contact [email protected]. Please include your account ID and a clear description of the issue.