Contact Us
If you need help, our support team is here to assist with questions, account-related issues, technical concerns or general feedback. We can help with deposits, withdrawals, verification and site navigation, and will endeavour to resolve enquiries quickly and fairly. For account security and payment queries please contact the relevant team below, we aim for clear, practical responses and a prompt outcome. We also handle complaints.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat 24/7, typical reply within 15 minutes) |
| General Enquiries | [email protected] (responses within 24-48 hours) |
| Affiliate Enquiries | [email protected] (partner team, dedicated manager assigned) |
| Phone | +44 20 7946 0821 (calls answered Mon-Fri, 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 |
Support via Email
Email is our preferred contact method for detailed requests, account issues or cases requiring documents. Please send all enquiries to [email protected] with a clear subject line and up-to-date contact details. Providing screenshots and any reference numbers speeds handling and helps avoid delays. We aim to respond promptly, and full information up front reduces follow-up time.
Contact Form
Contact ShakeBet Support If you're in the United Kingdom, Shake Bet is restricted and cannot offer new accounts to UK residents. For general enquiries use the form below or email [email protected]. Name Email Message Send message Support available 24-7 via live chat and email.Response Time
Our support team aims to respond promptly to all enquiries. Most simple requests are answered within one business day. More complex cases, such as KYC checks, payment disputes or account investigations, may take longer, and we will keep you updated throughout the process. Response times depend on the issue and current volume of requests; urgent matters are prioritised where appropriate.
Feedback
At ShakeBet we value your opinion. If you have feedback, suggestions or ideas to improve the site, please share them with us. Every message is reviewed carefully and used to improve features, promotions and the overall user experience. Send comments via the feedback form or email [email protected], and our team will consider your input to help make Shake Bet better.