Privacy Policy
Welcome to the privacy notice for ShakeBet. This page explains what personal and technical information we collect when you use our services, how we use and protect that information, and the choices available to you. We take user privacy seriously and aim to be clear about how we handle data associated with accounts and activity on our site.
Types of data we collect
Personal data
When you register or verify an account we collect personal details such as your name, date of birth, contact email, telephone number and proof of identity or address where required for verification. We also store account credentials and customer support correspondence.
Technical data
We collect technical information needed to provide and secure our services. This includes IP address, device and browser details, operating system, pages viewed and other usage data. Some information is collected via cookies and similar technologies - see the Cookies section below.
Transactional data
Transactional records include payment and withdrawal information, transaction dates and amounts, currency, and any references needed to process payments. We may also keep records of bets, game history and promotional activity linked to your account.
How we use information
We use data to operate and improve our service, to process deposits and withdrawals, to authenticate identity and to prevent fraud and money laundering. Data is also used to respond to support requests, to fulfil legal obligations and, where permitted, to send service notices. We do not use personal data for marketing unless you have given consent.
Data protection practices
We hold personal data on secure servers and apply technical and organisational measures to protect information from unauthorised access, loss or misuse. Access to personal data is limited to authorised staff and third parties who need that access to provide services. At Shake Bet we review security practices regularly and require third parties to meet appropriate security standards.
Cookies and tracking technologies
We use cookies to enable basic site functionality, to remember preferences and to analyse site usage. Some cookies are essential, others are used for analytics and performance. You can manage cookie preferences in your browser settings or via the cookie control tools provided on the site.
User rights
You have the right to access personal data we hold about you, to request correction of inaccuracies, and to object to or restrict certain processing where applicable. You may also withdraw consent for marketing at any time. Exercising these rights does not necessarily result in deletion where legal or regulatory retention is required.
Access, correction and deletion of data
To request access, correction or deletion of your personal data please contact us. We will require appropriate verification before making changes. We aim to respond to requests within a reasonable time and will let you know if additional information is needed.
Information sharing and third parties
We share data with payment providers, identity verification services, fraud prevention suppliers and other processors who support the service. We may disclose information to comply with legal obligations or to protect our rights. Third parties process data under contract and are required to handle data securely.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. When changes are material we will publish a revised policy on the site. For privacy enquiries and requests please contact [email protected].